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Joininganewcompanycanbelikesittinginanewcountryandnotunderstandingthelocallanguage.加入一个新的公司就像来到了一个新的国家,听不懂当地的语言Soto__keyourfirstfewweekseasierbelowaresomeofthecommonacronymsthatweuseatInterContinentalHotelsGroup.Weh__elistedthesealphabeticallyaswellasundereachfunctionto__kethisdocumentaseasyaspossibletouse.所以,为了让你开始几周变得容易一点,以下是我们在洲际酒店集团中一些常用到的缩略词语为了让这份文件通俗易懂,我们按照字母顺序列举了这些词语及它们的功能Wereallyonlyh__eonerulewhenusingacronyms.Thisisthatforallexternalcorresponden__acronymsarenotusedandweneverabbreviateourbrands.事实上在使用这些缩写的时候我们仅有一个规则不使用一切外来的缩写词语并且永远不缩写我们的品牌FinancialAcronyms财务缩写ADR__erageDailyRate.The__eragerealisedpri__perroomsoldinahotelorchannel.Totalroomsrevenuedividedbytotalroomssold.日均房价在酒店或其他渠道的平均销售房价总__销售额除以销售__数ARI__erageRateIndexCalculatedbydividingthehotel’s__erageroomratebythe__erageofthecompe_____set__rketrate.平均房价指数酒店平均房价除以市场同期竞争者平均房价CAMCapitalAsset__nagement资本资产管理CAPComplian__Assuran__Pro__ss.__依法纳税措施CAPEXCapitalExpenditure资本支出CCACapitalconstructionauthorization基本建设批准CPCCustomerProfitContribution.Therevenuesuppliedbyacustomerinayieldcontributionmodelminusthecostundertakentoservi__completethesaleandthedispla__drevenues‘Displa__ment’isameasureofde__ndthatwasdeclinedasaresultofac__ptingthisbusiness.客户利润贡献在收入贡献模型中,来自客户的收入减去所发生的服务成本,就得到销售与因业务替代分流的总利润.其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求.CMHCompany__nagedHotel.Includeshotelsthatareownedandoperatedhotelsandthoseoperatedunder__nagementagreement.酒店管理公司包括自行经营酒店方和酒店管理方COS/COGSCostofSalesorCostofGoodsSold销售成本CROC__CashReturnonCashCapitalEmployed.使用资本额的现金收益CRMClusterRevenue__nager.ARevenue__nagerwithresponsibilitiesformorethanonehotel.区域收益管理经理其职责超过1家酒店CTPContributiontoProfitThehotel’scontributiontoIHG’sProfit–Totalof__nagementandin__ntivefees.收益贡献酒店提交给洲际集团的收益(包含管理费和提成)CSAControlSelf-Asses__entonlineinternalcontrolquestionnaire内部控制自我评估FAMFinan__andAsset__nagement1of8businessunits.Responsibleforcorporate__nagementreportingexternalfinancialreportingTaxTreasuryIRcapitalandprojectappraisals.财务及资产管理对企业管理报告负责,外部财务报告,税收,财政,风险资本和项目评估Flow-throughTheper__ntageofchangeinrevenuethatflowsthroughtoprofitagainstlastyearorbudget.GOPisusuallyusedastheprofitmeasure.Alsoknownasdropthrough.收入变化率计入去年或预算利润.通常用营业总收入测算利润.也称为直接测算.GDSGlobalDistributionSystem全球分销系统GOPGrossOperatingProfitbeforefixedcostsandoverheadsi.e.before__nagementfeesrent/leaseexpensetaxinsuran__interestdepreciationamortisationgain/lossonsaleofproperty.毛营业利润:扣除各项固定费用如管理费,租借费,税收,保险,利息,折旧费,分摊费,损益GOPPARGrossoperatingProfitper__ailableroom.revenueaftervariablecosts每间__的毛营业利润GRRGrossRoomsRevenue.__毛利润HIROHotelInventoryReservationOptimiser.Therevenue__ximisationoryield__nagementsystemwherebyinfor__tionaboutguestde__ndforaparticularhoteliscompiledand____ysedonahotelbyhotelbasisandisthenusedtosuggest“Hurdle”valuesbasedonthis____ysis.Itisahighlyauto__tedsystemwhichassistsindividualhotelsintheir__nagementofratesbasedonpatternsandstatisticalinsightsderivedfromthehotelsoperatinghistory.酒店空房预订优化系统(方案)酒店收入最大化或称酒店生产管理系统,它收集(酒店的)客户需求(信息),并对酒店进行逐个分析,基于这样的分析,系统(可为酒店)提供临界(障碍)值.这是一个高度自动化的管理系统,可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用(入住率)管理.IBPIntegratedBusinessPlanFormsintegralpartofbudgetpro__ssandusedtotrackactualsalescomparedtobudgetandforecast.Alsocontainsrollingforecastfornext12months.整合的企业管理流程计划预算组成部分,采用实际销售与预算比较及预测跟踪反馈系统,同时也包含对未来12月的滚动预测IGUIncomeGeneratingUnit.Usedinfinancialaccountingtoaggregatehotelsintohomogeneousgroupings.收益产出单元用于财务生成酒店同品牌体系计算IRRInitialrateonreturn回报初始率LOILetterofIntent意向书MMR__nager’sMonthlyReport经理月度报告MPI__rketPenetrationIndexCalculatedbydividingthehotel’sactual__rketsharebyfair__rketshare.市场渗透指数,酒店实际市场份额除以平均市场占有率NOPNettoperatingprofit净营业利润P2PPay2Produ__货到付款RevPARRevenuePer__ailableRoom每间可售房收入Calculatedbydividingthehotel’sroomsrevenuebythenumberofrooms__ailable.RevParwillequalthehotel’s__erageroomratewhenoccupancyis100%.__总收益除以可用房总数当入住率100%时,此用来平衡平均房价RevPASHRevenuePer__ailableSeatPerHour每位每小时收益RGIRevenueGenerationIndex收入来源指数Calculatedbydividingthehotel’sRevParbythetotalRevParofyourhotel’sdirectcompe_____s.每间可售房收入除以竞争对手总可售房收入RO__ReturnonCapitalEmployedcalculatedasoperatingprofitbeforeex__ptionalitemsdividedbynetoperatingassetslessrevaluationreservebutaddingbackwrittenoffgoodwill.已投资资本回报主营业务收入(扣除额外项目)由净营业资产,极小重估价准备及商誉注销生成ROIReturnonInvestment投资利润率SpendPARTotalspendper__ailableroom–abettermeasureoftotalrevenueinthehotelthanRevPARasitincorporatestheperfor__n__ofnon-roomrevenuegeneratingactivitiesaspartoftheoverallpicture.空房总支出-比RevPAR更好的衡量酒店总收入的方法,它包含总收入一部分的非__收益TACPTr__elAgentCommissionProgramme.Theprogrammethatstipulateshowmuchatr__elagentispaidbyourhotelsfortakingabooking.旅行社佣金项目规定了一旦预定生成,旅游社的佣金支付ReservationsAffiliatesIndependentinternetsiteswhoprovideaclick-throughlinktoanIHGownedwebsiteandre__iveacommissionwhenabookingis__de.联盟网页__的__提供洲际集团网页的链接,从而由此得到的预定Confir__tionTheper__ntageofofferedcallsinaCROthatactuallyturnintobookings.确认预定百分比CRO__ntralReservationsOffi____订房办公室CRS__ntralReservationSystem.HolidexPlusbeingrolledoutgloballyreplacingHolidexandGlobalII__预定系统ECSElectronicCommissionServi__s.Thegroupthat__nagesouroutsourcingpartnerandinternalsystemswhich__kesuretr__elagentcommissionsarepaidbyourhotelstheTACPprogramme.在线佣金服务系统EMEROTheEMEA__ntralReservationsOffi__call__ntrelocatedinAmsterdam.位于阿姆斯特丹的欧洲、中东、非洲__预定办公室IDSInternetDistributionSystemse.g.HotwirePri__lineOrbitzTr__elwebTr__elocityExpedia互联网分销体系__CRO__rketArea__ntralReservationsOffi__Thesystembywhichallreservationsforpropertiesinagiven__rketareforwardedtoadedicatedspeciallytrainedteambasedinoneofour__ntralreservationsoffi__s.Afeeisleviedonthehotelbasedonthevolumeofcallshandled.市场区域__预定办公室NetRevCoNetrevenuepercalloffered.AkeyefficiencymeasurefortheCROwhichmeasurestheamountofmoneygeneratedpercallthroughtotheCRO.每个所打__的净收益VCROVirtual__ntralReservationsOffi__Atoolforhotelstodiverttheirin-houseafteroffi__hoursreservationcallstothenearestCRO.虚拟__预定办公室__nagementAcronymsandtoolsANZSPAustraliaNewZealandandSouthPacific澳大利亚,新西兰和南太平洋COOChiefOperatingOffi__r首席营运官CSS__ntralSharedServi__s__共享服务EMEAEuropeMiddleEastandAfrica欧洲、中东和非洲ESEmployeeSurvey员工融入度调查FISFranchiseInfor__tionSystem.加盟信息体系GSSGuestSatisfactionIndexthekeymeasurewithinGSTS宾客满意系统GSTSGuestSatisfactionTrackingSystem宾客满意度追踪体系H__Hotel__nagementagreement.Theagreementunderwhichtheownerofahotelcontractsouttheoperationoftheasset.SometimescalledanO__.酒店管理协议HMGHotel__nagementGroup酒店管理团队OSIOverallSatisfactionIndex.总体满意度指数PAFPersonnelActionForm个人行动表格PMSProperty__nagementSystem资产管理体系QESQualityEvaluationSystem质量评估体系Atoolusedtomeasuretheconsistencyofcomplian__ofourhotelsandresortstoproductandservi__standardsrelevanttohotelbrand.RDOSRegionalDirectorofSales区域销售总监RGMRegionalGeneral__nager区域总经理RMECRegional__jorExpenditureCommittee区域支出委员会负责人SOP’sStandardOperatingPro__dures标准操作步骤TPIThird_____Intermediary–Third_____Companiessuchas“WotIf”and“NeeditNow”thatsellourroominventoryonline.第三方中介人TQMTotalQuality__nagement全面质量管理WHSOHSWorkpla__HealthandSafety工作场所的卫生安全OccupationalHealthandSafety岗位卫生安全SalesAcronymsAmbassadorThepaytojoinsub-programmeofPriorityClubRewardsofferingahigherlevelbenefitsintheInterContinentalHotelsandResortsbrandonlyplushighlevelPCRmembership.支付给参加优悦会主要项目的人员,即为洲际酒店及度假村品牌做出杰出贡献并属于高级优悦会成员级别BATForecastBusinessAlig__entTeamForecast商业联盟预测B__BrandedConsumerExperien__品牌宾客体验BFRBestFlexRate最优上门散客价BreakageTheper__ntageofPCRpointsthatareexpectedtogoun-redeemedasesti__tedbyanactuarialmodel.预测优悦会积分兑换比率,类似精算模式BTABusinessTr__elAgent–thesameasTMC–Tr__el__nagementCompany商务旅游旅行社CIConferen__andIn__ntive会议和奖励Thetwosalessegmentsrelatingtoconferen__andin__ntivegrouptr__el.CompetitiveSetGMdefinedlocalhotelsusuallyfourorfivewithwhichaparticularhotelcompetes.竞争对手FranchiseeAnoperatorwhousesabrandunderli__n__fromthebrandowner.特许经营人FranchisorThebrandownerwholi__n__sbrandsforusebyotheroperators.授予特许者GBSGlobalBrandServi__s1of8businessunits.Responsibleforthedeliveryofbrandservi__ssuchasreservationsoffi__sgloballyandthedefinitionofthosebrandstandardsthatapplyglobally.全球品牌服务GSAGeneralSalesAgent总经纪人GSSGlobalSalesSupport.全球销售支持HHFIHolidayHospitalityFranchisingInc.假日酒店特许经营股份有限公司IBTIndividualBusinessTr__ellers个体商务旅行者KNRKeyNegotiatedRate关键协议费率LNRLocalNegotiatedRate当地协议汇率LIRGLowestInternetRateGuarantee.最低__预定保证PCRPriorityClubRewards优悦会PFPPayforPerfor__n__.Thecollectivenameforallrevenuegenerationprogrammesnotcoveredbyafranchiseesreservationsor__rketingasses__ents.TheseincludeVCRO__CROandAffiliate__rketing.按效果付费(联营模式)PIPPropertyImprovementPlan.Adetailedreviewofahotelpropertyassessingwhatimprovements/investmentsarerequiredforthepropertytomeetbrandstandards.资产改进计划PPPriorityPrivilege优先特权RPCRedeemedPointCost.Theesti__tedcosttothePCRfundofredeemingoneoftheoutstandingpointsawardedtoPCRmembers.Basedontheest__ted%ofpointsthatwillberedeemedplusthecurrentamountofmoneypaidtohotelsorthirdpartiesforredemptions.积分回收PSCPrioritySalesCampaign优先促销活动RFPRequestforProposal提案申请SRDTSalesandRevenueDiagnosticTool.销售收益诊断工具SSPStrategicSalesPath战略销售途径Hu__nResour__AcronymsEEOEqualEmploymentOpportunities均等就业机会EOWAEqualOpportunityWo__nAgencyAustraliaOnly妇女均等就业机会机构(仅在澳大利亚)KPOKeyPerfor__n__O__ectives主要绩效标准LTOLabourTurnOver劳动力流动MTD__nagerTalentDevelopment管理层与人才发展MTM__nagerTalent__nagement管理层与人才管理PDPPerfor__n__DevelopmentPlan个人发展计划PDRPerfor__n__DevelopmentReview个人发展回顾STIShortTermIn__ntive短期激励Risk__nagementAcronymsLTILosttimeinjuries浪费机会的损害APRMAsia-PacificRisk__nagement亚太地区风险管理HACCPHazard____ysisCriticalControlPathFoodSafety危害分析临界控制途径ERTEmergencyResponseTeam紧急反应小组OSHOccupationalSafetyHealth职业安全OHSOccupationalHealthSafety职业保障RTWReturntoWork复工FLSFireLifeSafety消防救生索及配件系列FPMMFireprotection__intenan____nagement消防防护维修管理RCDResidualCurrentdevi__漏电保护器GFIGroundFaultInterrupter断电器AlphabeticalAcronyms按字母排序ADR__erageDailyRate.The__eragerealisedpri__perroomsoldinahotelorchannel.Totalroomsrevenuedividedbytotalroomssold.日均房价在酒店或其他渠道的平均销售房价总__销售额除以销售__数AffiliatesIndependentinternetsiteswhoprovideaclick-throughlinktoanIHGownedwebsiteandre__iveacommissionwhenabookingis__de.联盟网页__的__提供洲际集团网页的链接,从而由此得到的预定AmbassadorThepaytojoinsub-programmeofPriorityClubRewardsofferingahigherlevelbenefitsintheInterContinentalHotelsandResortsbrandonlyplushighlevelPCRmembership.支付给参加优悦会主要项目的人员,即为洲际酒店及度假村品牌做出杰出贡献并属于高级优悦会成员级别ANZSPAustraliaNewZealandandSouthPacific澳大利亚,新西兰和南太平洋APRMAsia-PacificRisk__nagement亚太地区风险管理ARI__erageRateIndexCalculatedbydividingthehotel’s__erageroomratebythe__erageofthecompe_____set__rketrate.平均房价指数酒店平均房价除以市场同期竞争者平均房价BATForecastBusinessAlig__entTeamForecast商业联盟预测B__BrandedConsumerExperien__品牌宾客体验BFRBestFlexRate最优上门散客价BreakageTheper__ntageofPCRpointsthatareexpectedtogoun-redeemedasesti__tedbyanactuarialmodel.预测优悦会积分兑换比率,类似精算模式BTABusinessTr__elAgent–thesameasTMC–Tr__el__nagementCompany商务旅游旅行社CIConferen__andIn__ntive会议和奖励Thetwosalessegmentsrelatingtoconferen__andin__ntivegrouptr__el.CAMCapitalAsset__nagement资本资产管理CAPComplian__Assuran__Pro__ss.__依法纳税措施CAPEXCapitalExpenditure资本支出CCACapitalconstructionauthorization基本建设批准CMHCompany__nagedHotel.Includeshotelsthatareownedandoperatedhotelsandthoseoperatedunder__nagementagreement.酒店管理公司包括自行经营酒店方和酒店管理方CompetitiveSetGMdefinedlocalhotelsusuallyfourorfivewithwhichaparticularhotelcompetes.竞争对手Confir__tionTheper__ntageofofferedcallsinaCROthatactuallyturnintobookings.确认预定百分比COOChiefOperatingOffi__r首席营运官COS/COGSCostofSalesorCostofGoodsSold销售成本CPCCustomerProfitContribution.Therevenuesuppliedbyacustomerinayieldcontributionmodelminusthecostundertakentoservi__completethesaleandthedispla__drevenues‘Displa__ment’isameasureofde__ndthatwasdeclinedasaresultofac__ptingthisbusiness.客户利润贡献在收入贡献模型中,来自客户的收入减去所发生的服务成本,就得到销售与因业务替代分流的总利润.其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求.CRMClusterRevenue__nager.ARevenue__nagerwithresponsibilitiesformorethanonehotel.区域收益管理经理其职责超过1家酒店CRO__ntralReservationsOffi____订房办公室CROC__CashReturnonCashCapitalEmployed.使用资本额的现金收益CRS__ntralReservationSystem.HolidexPlusbeingrolledoutgloballyreplacingHolidexandGlobalII__预定系统CSAControlSelf-Asses__entonlineinternalcontrolquestionnaire内部控制自我评估CSS__ntralSharedServi__s__共享服务CTPContributiontoProfitThehotel’scontributiontoIHG’sProfit–Totalof__nagementandin__ntivefees.收益贡献酒店提交给洲际集团的收益(包含管理费和提成)ECSElectronicCommissionServi__s.Thegroupthat__nagesouroutsourcingpartnerandinternalsystemswhich__kesuretr__elagentcommissionsarepaidbyourhotelstheTACPprogramme.在线佣金服务系统EEOEqualEmploymentOpportunities均等就业机会EMEAEuropeMiddleEastandAfrica欧洲、中东和非洲EMEROTheEMEA__ntralReservationsOffi__call__ntrelocatedinAmsterdam.位于阿姆斯特丹的欧洲、中东、非洲__预定办公室EOWAEqualOpportunityWo__nAgencyAustraliaOnly妇女均等就业机会机构(仅在澳大利亚)ERTEmergencyResponseTeam紧急反应小组ESEmployeeSurvey员工满意度调查FAMFinan__andAsset__nagement1of8businessunits.Responsibleforcorporate__nagementreportingexternalfinancialreportingTaxTreasuryIRcapitalandprojectappraisals.财务及资产管理对企业管理报告负责,外部财务报告,税收,财政,风险资本和项目评估FISFranchiseInfor__tionSystem.加盟信息体系Flow-throughTheper__ntageofchangeinrevenuethatflowsthroughtoprofitagainstlastyearorbudget.GOPisusuallyusedastheprofitmeasure.Alsoknownasdropthrough.收入变化率计入去年或预算利润.通常用营业总收入测算利润.也称为直接测算.FLSFireLifeSafety消防救生索及配件系列FPMMFireprotection__intenan____nagement消防防护维修管理FranchiseeAnoperatorwhousesabrandunderli__n__fromthebrandowner.特许经营人FranchisorThebrandownerwholi__n__sbrandsforusebyotheroperators.授予特许者GBSGlobalBrandServi__s1of8businessunits.Responsibleforthedeliveryofbrandservi__ssuchasreservationsoffi__sgloballyandthedefinitionofthosebrandstandardsthatapplyglobally.全球品牌服务GDSGlobalDistributionSystem全球分销系统GFIGroundFaultInterrupter断电器GOPGrossOperatingProfitbeforefixedcostsandoverheadsi.e.before__nagementfeesrent/leaseexpensetaxinsuran__interestdepreciationamortisationgain/lossonsaleofproperty.毛营业利润:扣除各项固定费用如管理费,租借费,税收,保险,利息,折旧费,分摊费,损益GOPPARGrossoperatingProfitper__ailableroom.revenueaftervariablecosts每间__的毛营业利润GRRGrossRoomsRevenue.__毛利润GSAGeneralSalesAgent总经纪人GSSGuestSatisfactionIndexthekeymeasurewithinGSTS宾客满意度指数GSSGlobalSalesSupport.全球销售支持GSTSGuestSatisfactionTrackingSystem宾客满意度追踪系统HACCPHazard____ysisCriticalControlPathFoodSafety危害分析临界控制途径HHFIHolidayHospitalityFranchisingInc.假日酒店特许经营股份有限公司HIROHotelInventoryReservationOptimiser.Therevenue__ximisationoryield__nagementsystemwherebyinfor__tionaboutguestde__ndforaparticularhoteliscompiledand____ysedonahotelbyhotelbasisandisthenusedtosuggest“Hurdle”valuesbasedonthis____ysis.Itisahighlyauto__tedsystemwhichassistsindividualhotelsintheir__nagementofratesbasedonpatternsandstatisticalinsightsderivedfromthehotelsoperatinghistory.酒店空房预订优化系统(方案)酒店收入最大化或称酒店生产管理系统,它收集(酒店的)客户需求(信息),并对酒店进行逐个分析,基于这样的分析,系统(可为酒店)提供临界(障碍)值.这是一个高度自动化的管理系统,可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用(入住率)管理.H__Hotel__nagementagreement.Theagreementunderwhichtheownerofahotelcontractsouttheoperationoftheasset.SometimescalledanO__.酒店管理协议HMGHotel__nagementGroup酒店管理团队IBPIntegratedBusinessPlanFormsintegralpartofbudgetpro__ssandusedtotrackactualsalescomparedtobudgetandforecast.Alsocontainsrollingforecastfornext12months.整合的企业管理流程计划预算组成部分,采用实际销售与预算比较及预测跟踪反馈系统,同时也包含对未来12月的滚动预测IBTIndividualBusinessTr__ellers个体商务旅行者ICONSThe__rketingprogrammeofkeyproductandservi__standardstodifferentiatetheInterContinentalbrandnolongerused.IDSInternetDistributionSystemse.g.HotwirePri__lineOrbitzTr__elwebTr__elocityExpedia互联网分销体系IGUIncomeGeneratingUnit.Usedinfinancialaccountingtoaggregatehotelsintohomogeneousgroupings.收益产出单元用于财务生成酒店同品牌体系计算IRRInitialrateonreturn回报初始率KNRKeyNegotiatedRate关键协议费率KPOKeyPerfor__n__O__ectives主要绩效标准LIRGLowestInternetRateGuarantee.最低__预定保证LNRLocalNegotiatedRate当地协议汇率LOILetterofIntent意向书LTILosttimeinjuries浪费机会的损害LTOLabourTurnOver劳动力流动__CRO__rketArea__ntralReservationsOffi__Thesystembywhichallreservationsforpropertiesinagiven__rketareforwardedtoadedicatedspeciallytrainedteambasedinoneofour__ntralreservationsoffi__s.Afeeisleviedonthehotelbasedonthevolumeofcallshandled.市场区域__预定办公室MMR__nager’sMonthlyReport经理月度报告MPI__rketPenetrationIndexCalculatedbydividingthehotel’sactual__rketsharebyfair__rketshare.市场渗透指数,酒店实际市场份额除以平均市场占有率MTD__nagerTalentDevelopment管理层与人才发展MTM__nagerTalent__nagement管理层与人才管理NetRevCoNetrevenuepercalloffered.AkeyefficiencymeasurefortheCROwhichmeasurestheamountofmoneygeneratedpercallthroughtotheCRO.每个所打__的净收益NOPNettoperatingprofit净营业利润OHSOccupationalHealthSafety职业保障OSHOccupationalSafetyHealth职业安全OSIOverallSatisfactionIndex.总体满意度指数P2PPay2Produ__货到付款PAFPersonnelActionForm个人行动表格PCRPriorityClubRewards优悦会PDPPerfor__n__DevelopmentPlan个人发展计划PDRPerfor__n__DevelopmentReview个人发展回顾PFPPayforPerfor__n__.Thecollectivenameforallrevenuegenerationprogrammesnotcoveredbyafranchiseesreservationsor__rketingasses__ents.TheseincludeVCRO__CROandAffiliate__rketing.按效果付费(联营模式)PIPPropertyImprovementPlan.Adetailedreviewofahotelpropertyassessingwhatimprovements/investmentsarerequiredforthepropertytomeetbrandstandards.资产改进计划PMSProperty__nagementSystem资产管理体系PPPriorityPrivilege优先特权PSCPrioritySalesCampaign优先促销活动QESQualityEvaluationSystem质量评估体系Atoolusedtomeasuretheconsistencyofcomplian__ofourhotelsandresortstoproductandservi__standardsrelevanttohotelbrand.RCDResidualCurrentdevi__漏电保护器RDOSRegionalDirectorofSales区域销售总监RevPARRevenuePer__ailableRoomCalculatedbydividingthehotel’sroomsrevenuebythenumberofrooms__ailable.RevParwillequalthehotel’s__erageroomratewhenoccupancyis100%.__总收益除以可用房总数当入住率100%时,此用来平衡平均房价RevPASHRevenuePer__ailableSeatPerHour每位每小时收益RFPRequestforProposal提案申请RGIRevenueGenerationIndexCalculatedbydividingthehotel’sRevParbythetotalRevParofyourhotel’sdirectcompe_____s.每间可售房收入除以竞争对手总可售房收入RGMRegionalGeneral__nager区域总经理RMECRegional__jorExpenditureCommittee区域支出委员会负责人RO__ReturnonCapitalEmployedcalculatedasoperatingprofitbeforeex__ptionalitemsdividedbynetoperatingassetslessrevaluationreservebutaddingbackwrittenoffgoodwill.已投资资本回报主营业务收入(扣除额外项目)由净营业资产,极小重估价准备及商誉注销生成ROIReturnonInvestment投资利润率RPCRedeemedPointCost.Theesti__tedcosttothePCRfundofredeemingoneoftheoutstandingpointsawardedtoPCRmembers.Basedontheest__ted%ofpointsthatwillberedeemedplusthecurrentamountofmoneypaidtohotelsorthirdpartiesforredemptions.积分回收RTWReturntoWork复工SOP’sStandardOperatingPro__dures标准操作步骤SpendPARTotalspendper__ailableroom–abettermeasureoftotalrevenueinthehotelthanRevPARasitincorporatestheperfor__n__ofnon-roomrevenuegeneratingactivitiesaspartoftheoverallpicture.空房总支出-比RevPAR更好的衡量酒店总收入的方法,它包含总收入一部分的非__收益SRDTSalesandRevenueDiagnosticTool.销售收益诊断工具SSPStrategicSalesPath战略销售途径STIShortTermIn__ntive短期激励TACPTr__elAgentCommissionProgramme.Theprogrammethatstipulateshowmuchatr__elagentispaidbyourhotelsfortakingabooking.旅行社佣金项目规定了一旦预定生成,旅游社的佣金支付TPIThird_____Intermediary–Third_____Companiessuchas“WotIf”and“NeeditNow”thatsellourroominventoryonline.第三方中介人TQMTotalQuality__nagement全面质量管理VCROVirtual__ntralReservationsOffi__Atoolforhotelstodiverttheirin-houseafteroffi__hoursreservationcallstothenearestCRO.虚拟__预定办公室WHSOHSWorkpla__HealthandSafety工作场所的卫生安全OccupationalHealthandSafety岗位卫生安全。