文本内容:
KeyFactorsWorksheetTobegintheevaluationpro__ssreviewtheapplicant’sOrganizationalProfileandtheEligibility__rtificationForm.Listthekeybusiness/organizationfactorsforthisapplicantusingtheAreastoAddressOrganizationalEnviro__entOrganizationalRelationshipsCompetitiveEnviro__entStrategicContextandPerfor__n__ImprovementSystemintheorderpresentedinthePrefa__:OrganizationalProfilesectionoftheappropriateCriteriaforPerfor__n__Ex__llen__booklet.P.1aOrganizationalEnviro__entMidsized__nufacturerof__llphonehardwaresoftwareincludingringtones__llphoneac__ssoriesandothercommunicationdevi__sthatintegrateaudiotextandGlobalPositioningSystemGPSfeatures.Five__jorproductlines:NovelCompleteNovelSecure1NovelFreeNovelBugandNovelAid.Basic__nufacturingcomponentsandhardwareisdonebyoffshoresuppliers.Foundedin1994asaprivatecompany;itwentpublicin
2002.Productsaredistributedthrough“bigbox”retailerscarrierretailoutletscompany-brandedoutletskiosksinshopping__llsandInternetsalesPurpose:Facilitatesaworldonthemove.Vision:themostinnovativecompanyformobilecommunicationintheworld.Mission:leveragesnewandexistingtechnologytoadvan__mobilecommunication.Corevalues:agilityvaluingemployees/partnersinnovationandsustainabilityCulturepromotescorecompetenciesofagilityandcommunication:workingoutofthehomeflexibleworkschedulesand__ximizingtechnology__llphonesvirtualmeetingsteleconferencingtominimizetr__el.4188employees__keupa“virtual”distributedworkfor__:1200ininnovationsalesRD__rketingITandproductengineering2738inoperationsand250inadministrationandsupport.Thereisnoemployeeunion.Highlyeducatedworkfor__:25%withapostgraduatedegree40%withanundergraduatedegree25%withsometechnicalcollegeand99%withahighschooldiplo__.Womencompose65%oftheworkfor__;50%ofemployeesareunderage40;for20%Englishisasecondlanguage;and15%aredisabled.Workfor__requirementsforall:knowingwhatisexpectedh__ingtheright__terialsandtrainingtimelyandappropriatefeedbackandrecognitionopportunitiesforgrowthanddevelopmentorganizationalflexibilitytoaccommodatediverselifestylesco-workerscommittedtoex__llen__connectionwiththecompany’svaluesandtheabilitytocontributetoitssuc__ss.Additionalrequirementsforoffi__andhomeworkers:appropriateworkspa__ergonomicspersonalsafetyandsecurity.Additionalrequirementsfor__nufacturingworkers:appropriateergonomics__chineoperationsafetyenviro__entalsafetyemergencypreparednesspersonalsafetyandsecurityFacilities:HeadquartersinRochesterNY1622employeesorabout39%includesoffi__stheonlycompany-owned__nufacturingplantaresearchlaboratoryandadistribution__nter.AlsothroughouttheU.S11“pods”—leasedoffi__spa__sthatserveashubsforhome-basedemployeesincludingcall__nterandcustomerbriefing__nter2566employeesorabout61%.Podsarelocatedinuniversitycitiesandnearcomponents__nufacturersandtransportation.Technologiesincludetelecommunicationsandoffshoreproductionandassemblyof__llphonehousingskeypadsinternalcircuitboardsandproductpackaging__terials.Theregulatoryenviro__entincludestheWirelessTelecommunicationsBureauWTBoftheFederalCommunicationsCommissionFCCtheOccupationalSafetyandHealthAdministrationOSHAtheEnviro__entalProtectionAgencyEPAtheSecuritiesandExchangeCommissionSECIPC-A-610theInternationalOrganizationforStandardizationISOtheHelpDeskInstituteHDIandtheTL9000/QuESTForum.P.1bOrganizationalRelationshipsOrganizationalstructure:Anine-memberBoardofDirectorsBODcomposedofeightindependentmembersandthe__OfourstandingBODcommitteesandafive-memberSeniorLeaderTeamSLT.Therelativelyflatorganizationhasonerotatingethicsoffi__randthe11podsh__eteamleaders.Keycustomersegments:personalconsumersstudentsinGen-Y__lebritiesandsportsstarspreteenssingle_____fe__lestheelderlythedisabled;personal/businessconsumers“outdoorspeople”;businessconsumerstruckerstaxidrivers;business/gover__entconsumersemergencyservi__sworkers;andgover__entconsumerstheDepartmentofHomelandSecurityEmphasisonrepeatpurchasestobuildrelationshipsand__intain__rketshareKeycustomerrequirements:all—easeofusereliability;personalconsumers—trendinessconvenien__secure/encrypteddataandtran__issionpersonal/homesafetyandsecuritylowcostruggedness;businessconsumers—ruggednesspersonalsafetyandsecuritydataandvoi__capabilitysustainedsignal/strengthacrossdistan__ssecure/encrypteddataandtran__ission;business/gover__entconsumers—securitydataandvoi__capabilitysecure/encrypteddataandtran__issionsustainedsignal/strengthacrossdistan__sKeysuppliers/partners:twooffshore__nufacturingsuppliersinChinaandIndiaa__llcarrierretailerstransportationcompaniesintegratedcomponent/software__nufacturersuniversitiesITsupportasecuritycompanyandalawfirmP.2aCompetitiveEnviro__entServesonlytheU.S.__rket.Seventh-largest__nufacturerof__llphoneswithapproxi__telya3%__rketshareandthefourth-largestsupplierofringtones.$
3.25billioninsaleswithapproxi__tely
26.6millionphonessoldin
2007.Thefocusisonprofitratherthangrowth.Keycompe_____s:fiveofthelargest__llphone__nufacturerstwootherniche__rketcompe_____sseveral__nufacturersofintegratedcommunicationdevi__sandseveraldozencompe_____sinthefragmented__llphonecomponentandringtone__rketsPrincipalsuc__ssfactors:astrongrelationshipwithcarriersabilitytorespondtorapidchangesinthe__rketpla__withnewproductdesignand/orsuperiorhardware/softwarequalitypro__ssperfor__n__anditspositiveimpacton__rginssupplychain__nagementandcollaborationswithkeysuppliers/partnersComparativedatasour__s:theQuESTForumtheAssociationforConnectingElectronicsIndustriesPHand__elltheAmericanProductionandInventoryControlSocietyAPICStheBest-of-the-RestFreightCarriersBloodredOrangeRushedAllegian__SurveydatatheHDIandSooperdooperSoftP.2bStrategicContextStrategicchallenges:__ailabilityofahighlyskilledworkfor__communicationlogisticsrapidlychangingcustomer/__rketneedsvolatilityinniche__rketsprotectionofin____ectualpropertyvolatilityofoverseasenviro__ent__rketfor__sdrivingthecostof__llphonesand__rketpenetrationStrategicadvantages:product/featuredesigninnovationbusinessmodelinnovationloweredcostsfromoffshoresupplier/partnershiprelationshipsP.2cPerfor__n__ImprovementSystemPerfor__n__improvementsystem:Pro__ssImprovementPro__ssPIPwhichisbasedonDesignMeasure____yzeImproveD__I;balan__dscorecard;andMeasuringActionandPerfor__n____Pintegrateddatabases.AlsostartingtouseLeanandSixSig__methodologies.。