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酒店英文抱歉信范文篇三篇 DearMr.Li IthasbeenbroughttomyattentionthatuponcheckinginatChinaWorldHotelonJun21999 Yourexperiencewasoneofdifficulty. Iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasIassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive. Unfortunatelytherewasanerrorinyourreservationregardingyourarrivaldate.IamunabletoidentifywheretheoversightoriginatedthroughmyinvestigationhoweverIregretthatyouwereinconvenienced. Mr.LiIdohopethatIcanassureyouthatyournegativeexperiencewasanisolatedincidentIlookforwardtowelingyoubackinverynearfuturesothatwecanrestoreyourconfidenceintheproductandserviceofShangri-LaChinaWorldHotel.PleasedonothesitatetocontactmedirectlyinbusinessorpleasurebringyoubacktoBeijing. Sincerely AlfredZhuang FrontOfficeManager DearSirorMadam: TheManagementofChinaWorldHotelwishtoextenditssincerestapologiesfortheinconvenienceyouwerecausedaswewereunabletopaommodateyouonyourarrival.Thisisnotthenormalmannerinwhichwehandleourguestsreservationandweregretanyundueinconvenienceyouwerecausedasresult. WehopeyoufoundtheaommodationatBeijinginternationalhotelonAugust19tobesatisfactory.Weregretthatowingtoyourscheduleofthisvisityouwereunabletoreturntoourhotelonthenextday.Kindlyrestassuredthatwewillendeavortoensurethatyourfuturevisittouswillbefortableone. ThankyouforyourkindunderstandingandwelookforwardtotheopportunitytoredeemourselvesywelingyoubacktoChinaWorldHotelsoon. Withrenewedapologies. YoursSincerely AlfredZhuang FrontOfficeManager Mr.UlrichNiemann. Director People-PeopleExchangeCo. DearSirorMadam:Friday22ndSeptember Manythanksforyourfaxdated7thSeptemberaddresstoGeneralManagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thAugust.Mr.FordourGeneralManagerisawayonleaveatpresentandthereforeIhavetakenthelibertyofreplyingtoyouonhisbehalf. Mr.Niemannpleaseaeptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicywhichyouwereunfortunatelywronglyinformedasanewnpolicystandsthatthoseGoldenCirclememberswhoareeligibleforupgradesmaybookthroughanychannelsubjectofcoursetoroomavailability.IhavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligibleGoldenCircleguestsaresimilarlyinconveniencedinfuture. IhavealsonotedyourmentsconcerningourhousekeepingStaffandtheirlackofEnglishandbasiccourtesyandIassureyouthatwewillbeintensifyingourtrainingeffortsinboththoseareasinanefforttoimproveourstandards. ItisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyouourvaluedguestandthereforeIthankyoufortakingthetimetoputpentoppaper. WearenormallyveryproudoftheservicewhichweofferatChinaWorldandthusinanefforttoredeemourselveswewouldliketoofferyouonenightsplimentaryaommodationwhennextyouvisitBeijing.TothisendIwouldbegratefulifwouldcontactmepersonallyandIwillgladlymakethenecessaryarrangementsonyourbehalfalongwithanyspecificrequirementsyoumayhave. MyapologiesonceagainandIlookforwardtowelingyoubacktoChinaworldHotelinthenearfuture. Regards AlfredZhuang FrontOfficeManager模板内容仅供参考 。