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第二十三期老客户用竞争对手来压价,怎么办客户背景介绍老客户想再次返单,量增加一倍,但测了竞争对手的样品,想利用竞争对手来压价案例全过程老客户返单一利用竞争对手压价一说服保持原价——成交可学习邮件共1封过程复盘请配合音频学习,重点思维会在音频中强调老客户再次下单前这样写邮件给我Hi SarahKevin herefrom客户公司名,how areyou Wewould liketo placean orderfor**kg(比以前的量多了一倍多)of ourusual silicone.Could youplease confirmthe priceHowever Ishould tellyou thatweve triedsamples from竞争对手for rubberthat ischeaper andit seemsto workok.Could youplease confirma betterprice Manythanks Kevin关键词seems这个词看得出质量并没有我们的好我回复Dear Kevin,Thanks for your email.Well keepthe sameprice asbefore.P.l isattached.Dear Kevin,I amappreciated youtell meabout竞争对手.Yes,I knowthem,you shouldknow thatthey arejust atrading company,theres no quality assuranceas us.Besides,my customershas issueswith themif youwant toknow.(因为我有其它客户对他们的投诉截图,所以才这样说)You cancompare morewith shelflife(ours**months),duplication times,colors etc.Pls alwaysbe carefulto alternativea supplier.And Ithink ourprices isnot hightoo.Yes We will guaranteequality asusual.Quality isour life.Weve cooperatedfor**years,I hopeyou trustus enough.We hadnoqualityissues sincewe startedcooperation.Pls dontworry.Yours,Sarah点评1)虽然客户有说从别的公司测样问我价格,但我就直接给PI过去,没必要折腾来折腾去浪费时间2)要对自己公司的产品有信息,不怕竞争对手,竞争对手除了价格没有别的能吸引客户,但价格不是唯一因素客户回复如下Thank youforyourassurance SarahIn generalwe havebeen happywith boththe rubberand alsothe excellentcustomer service.Also wefind thatshipping timesare oftenquite quick.Wewillmake paymentvery soon.Regards Kevin。