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国家开放大学电大本科《管理英语4》期末题库及答案2（试卷号1389）题库
一一、交际用语（每小题2分，共10分）1-5题:选择正确的语句完成下面对话，并将答案序号写在答题纸上
1.-I thinkthings havebeen abit difficultfor usthe lastcouple ofmonths._*_weve beenworking hard,but stillgetting behind.A.You，re right.B.T m afraid.C.I don，t think so.
2.1How canyou explain the latestsituation—*_1know itis allmy fault.A.Sorry,B.Excuse me,C.V mafraid
3.-Do youmind ifI usevouchers tospend in a restaurant一*A.Yes,please.B.Not at all.Goa head.C.No,thank you.
4.一r mgoing to Beijing for a fewdays.—*1wish Icould gowith you.A.It doesn,t matter.B.Forget it.C.1real1y envyyou.
5.~The AutoShow in the CityStadium hasbeen canceled.^Oh,no!_A.What apity IB.It doesn,t matter!C.Itj s not interestingat all!
二、词汇与结构（每小题2分，共30分）6-20题阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上
6.ATT foundthat employeeswith betterplanning anddecision一making skillswere to be promotedinto managementjobs.A.more likelyB.more likeC.more unlikely
7..managers spendmost of their timein face-to-face contactwith others,but theyspend much of it obtaining and sharing information.A.Not onlyB.Do notonly C-Not onlydo
8.his anger,the employeescalled himMr.Thunder,but theyloved him,A.Because arrived.You candemonstrate thissame principle,albeit ona lessdramatic scale,by tryingtoplay ChineseWhispers with more than20people.It ishighly uniikely the same messageyou startedwithwill bethe oneyou endwith.In a business,there arethree maintypes of conmunication failure.Each hasits ownindicativesigns.,The firsttype isknown as allocative failure.This occurs when afirm is not gatheringenough intelligenceabout itsmarket ormost often,the information isnotreaching the rightpoints.The firmwill not be allocatingresources instep with the shiftsin demand.If demandisrising but the firmis sufferingfrom allocativecommunication failure,then stockswillfall and there will be understaffing.If theinverse happens,there willbe asurplus ofstocksand overstaffing.,The secondtype isexecutive failure,where communicationto triggerspecificevents/actions iseither late,lacking orin error.The symptomsof this area generalloss ofdirectionin the company or departments,a lossofco-ordination andan increasein complaintsfromcustomers asthings happenlate ornot atall.,The finaltype ishuman failure.This occurswhenthe generalculture of abusinessor herelat ionshipsbetween particularindividuals or departments donot fostereffectivecommunication.This leadsto alienatedstaff,an increasein staffturnover,an increasein absenteeismand generalfrustration amongstaff.Creativity,especially thatwhich takesplace acrossdepartmental boundaries,is likelyto sufferhugely asteam synergyslips.
21.Confirming receptionof thesent messagesmeans A.the messagesare sentto right receivers B.the messagesare correctlyunderstood C.the messagesare correctlyunderstood byrightreceivers
22.In thefamous BritishArmy Commanderstory,which stepprobably didNOT gowrong in thecommunication chainA.Conceiving.B.Sending.C.Receiving.
23.What isChinese whispersA.Who whispersin Chinese.B.A gameto passmessage aroundin awhi sper.C.Chinese peoplewho don，t normallytalk veryloudly.
24.Allocative failuredoes NOThappen whenA.therightinformation goesto theright placeB.a companygathers falseinformat ionC.the correctinformationisnot receivedby theright departmentor person
25.According to the passage,which of the folloringcases doesNOT belongto humanfai lureA.Decreasing creativityacross departments.B.Inadequate communicat ion betweendepar tments.C.Increasing customer complaints.26-30题:请根据短文内容判断给出的语句是否正确，正确的写“广，错误的写“P”，并将答案写在答题纸上Passage2Nokia executivesattempted toexplain itsfall fromthe top of the smart phonepyramidwith threefactors1that Nokiawas technicallyinferior to Apple,2that the company wascomplacent and3that itsleaders didn,t seethe disruptiveiPhone coming.It hasalso been argued thatit wasnone of the above.Nokia lostthe smartphone battlebecauseof divergentshared fearsamong the company，s middleand top managers whichled tocompany-wide inertiathat leftit powerlessto respond toApple,s game.Based on the findingsof anin-depth investigationand76interviews withtop andmiddlemanagers,engineers andexternal experts,the researchersdiscovered a culture offear dueto temperamentalleaders and that frightened middle managers werescared oftelling the truth.The fearthat frozethecompanycame fromtwo places.First,thecompany，s top managershad aterrifying reputation.Some membersof Nokia，s boardand topmanage mentwere describedas extremelytemperamental z，and theyregularly shoutedat peopleat the top of their lungs”.It wasvery difficultto tellthem thingsthey didn,t want to hear.Secondly,top managers were afraid of theexternal environmentand not meeting theirquarterly targets,which alsoimpacted how they treatedmiddle managers.Top managersthus mademiddle managersafraidofdisappointing them.Middle managersweretold that they were not ambitious enough tomeet top managers goals.Fearing thereactions oftop managers,middle managersremained silentor providedoptimistic,filtered information.Thus,middle managersdirectly liedto topmanagement.Worse,acultureof statusinside Nokiamade everyonewant tohold ontovested powerfor fearof resourcesbeing allocatedelsewhere if they deliveredbad newsor showedthat theywerenotbold orambitiousenough to undertakechai lengingassi gnments.Beyond verbalpressure,top managersalso appliedpressure forfaster performancein personnelse lection.This ledmiddle managersto overpromise andunder deliver.One middlemanager toldus that“you can get resourcesby promisingsomething earlier,or promisinga lot.It,s saleswork.Whi lemodest fearmight behealthy formotivation,abusing itcan belike overusinga drug,which risksgenerating harmfulside effects.To reducethis risk,leaders shouldcoordinate withthe variedemotions of the staff.Nokia stopmanagersshou]d haveencouraged safedialogue,internal coordinationand feedback to understand the trueemotion in the organi zation.
26.Nokia lostthesmartphone battlebecause itstechnology isnot asgood asthat ofApple.I;
27.Nokia smiddlemanagerswere frankto tellthetruth,butthetop onesdidn,t listen to them.F
28.Nokia stopmanagerswere toomoody tohear anythinggood butharsh.T
29.Middle managersin Nokiadelivered resultsmorethanthey promisedearlier.F
30.Nokia stopmanagersshould havehad betterconversation techniquesto encourageinternal coordinationand truth.T
四、写作（共20分）
31.根据要求写作文Write atleast,100words aboutanevent caused by different underslandings of the workplaceculture.You mayneed toinclude the5Ws and1H elements,（/who/when/where why/what andhow）.备注翻译写至少120字的关于因对职场文化的不同理解而引起的事件您可能需要包括5W和1H元素（谁/何时/何地/为什么/什么和如何）答:In companyworkplace culture,there is a bigdifference betweenChinese and Westernersin termsof communicativelanguage.Chinese peoplemostly useHave youeaten”，u Whereareyou going^^and soon whenmeeting eachother everyday,which reflectsa kindof intimacybetween people.But forWesterners,this wayof greetingwill make the other party feelsudden,embarrassed,and evenunpl easant,because Westernerswill understandthis kindof questioningasa kindof“interrogation”,and feelthat theotherpartyis askingabout theirprivatelife.If youdon，t understandthis differencebetween Easternand Westerncul tures,unnecessarycontradictions willarise.题库
三一、交际用语（每小题2分，共10分）1-5题:选择正确的语句完成下而对话，并将答案序号写在答题纸上
1.一Is itpossible for you to workout theplan tonightA.1thinkso.B.V11do that.C.Id loveto.
2.一k Don.t forgetto come to ourparty thisweekend!A.Not atall.B.You arewelcome.C.Sure.See you.
3.could letsome of the staffwork fromhome._~Thats a good idea.A.Do youhave anygood ideasB.What doyou thinkof itC.Is thereanything else
4.―How didyour meetinggo yesterday一一actually,it wasreally frustrating.A.Very goodB.Not sogoodC.Nothing special
5.-*Will yougo ona picnicwith ustomorrow A.Yes,but r11have EnglishclassesB.Sorry,T have an appointmentwith Dr.BrownC.T mafraid Ihave noidea
二、词汇与结构（每小题2分，共30分）6-20题阅读下而的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上
6.ATT foundthat employeeswith betterplanning anddecision-making skillswere-tobe promotedinto managementjobs.A.more likelyB.more likeC.more unlikely
7.-managers spendmost of their timein face—to—face contactwith others,but theyspendmuchof itobtainingandsharinginformation.A.Not onlyB.Do notonly C.Not onlydo
8.There isno the fact that he is the best student in the class.A.deny B.denying C.denies[
9.Effective leadersdistill complexthoughts andstrategies intosimple,memorable termscolleagues and customers can grasp and act upon.A.when B.that C.who
10.It isthrough enthusiasmand quietintensity_we transformcreativity andvisioninto the technologies.A.that B./C.Which
11.Compared_English,Chinese isgenerally believedto bemore difficultto learn.A.with B.from C.against
12.the importanceof English,we shouldput moreeffort intoit andtry to learn itwell.A.Gave B.Giving C.Given
13.He willwrite tome assoon ashehome.A.will havereturned B.returns C.will return
14.Linda walkedat thehead,_by hercolleagues.A.followed B.following C.to follow
15.After daysof investigation,the policewere_reality.A.attempting
8.approving C-approaching
16.Every timeI triedto saysomething,he would_to somethingelse.A.move offB.move onC.move over
17.He,s leftnow,but productivityhasn,tthat much.A.carried onB.caught upC.picked up
18.They_all theircomputing work,i.e.they arrangefor someoutside companyto dothework.A.outsource B.outside C.outsell
19.The leaderatcreating opportunitiesto providerewards,recognition andthanks to his orher staff.A.exceeds B.excellent C.excels
20.you can，t_to sitback一一even thoughit might be tempting.A.afford B.stand C.Bear
三、阅读理解（每小题4分，共40分）21-25题:阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上Passage1If there,s oneword thatcaptures theessence ofwhat is occurring in the world today,its“change,〃Downsizing,reorganizing,and cutting costs,are nowthe normfor survival.Noindustry is exempt.Even themost conservativeinstitutions areundergoing significantchangejust to survive.Change managementhas alwaysbeen anissue ofdebate amongstscholarshow canemployerscreate suitable conditions fora successful change process And what can employees do to getthrough it Tips for dealing with change in the workplace.,Make yourselfaware that change happens*it happensin personallife,it happensin yourprofessional life.You cannot livein thepast,so denyingthat changecould occuronly makesthings more complicated for you.,Stay alertin the workplace*know what is happeningaround you.When youcome acrosscluesthat hint change is on the way,acknowledge them!Maintain opencommunication channels*Don，t lay back and expect things to passyou bysmoothly.You need to getacquainted withthe occurringchanges.Seek moredetails fromyourmanagement and peers to for man accurate understanding of the matter.Be transparentand honestabout your fearsdealing withthe unknownis oftenresented anddaunting.Make thepictureas clear as you can.•Assess yourself*Changeisatimewhenone,sconfidenceaboutone z，sskillsand capabilities getsshaky.Recognize yourstrengths andwhere you could bringthem intoplay.At thesame time,stay awareof yourdevelopmental areas and work on improvingthose.•Dont bestiff*It willmake the change process much harder if you are rigid.Be flexibleenoughto look at the different angles of thechange and see where youcou]d apply your〃existing〃skills andknowledge,and whatnews skillsyou need to acquire.•Stay optimisticKeepapositivea11itudeanddon,tletyourselfdrowninuncertainty.Involveyourself in the new process；locate yourselfproperly in the newscenario.Adjust!“You can，t getto thetop of Everest by jumping up the mountain.You getto the mountaintopby taking incremental steps.Step bystep,you getto thegoal”,says RobinSharma,one ofthe world,s most-sought-after leadership and personal success experts.
21.Enterprises carryout downsizing,reorganizing and cutting costsin orderto_A.cut downon thenumber of workers B.reshuffle the organization C.survive
22.“No industry is exemptvmeans_A.No industryis anexception No industryis an example C.Not everyindustry can be exempted
23.The followingquestions are often discussedamong scholarsEXCEPT_A.How canbosses createfavorable conditions for changeB.How canproductivity beincreased C.What canworkers do to getthrough change
24.How manysuggestions doesthe authorput forwardA.4B.5C.
625.From thepassage,we knowthat RobinSharma isA.an experton leadership,and personalsuccess B.a greatleader C.someone wholikes toplay thegame ofHide andSeek26-30题:请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写，并将答案写在答题纸上Passage2Its no secret that good leaders are also good communicators.Indeed,communication and.leadership are inextricably tied.How canyou galvanize,inspire orguide othersif youdon,t communicate in a clear,credible andauthentic wayHere are5essent ialcommuni cation practices of effective1eaders
1.Mind thesay-do gap.Trust isthe bedrockof effective leadership-your behavioris your:single greatestmode of communication,and itmust becongruent with what you say.If youractions don,t alignwith yourwords,you arestoring uptrouble for the future.
2.Make thecomplex simple.Effective leadersdistill complexthoughts andstrategies intosimple,memorable termsthat colleaguesandcustomerscan graspand actupon.The mostimportant thingis to clarify what you want to say,lookout fortechnical jargonand avoidbus inessspeak,which addcomplexity.Say what you meanin asfew wordsas possible.
3.Find your own voice.Use languagethat，s distinctly yourown；let yourvalues comethrough in your communication.Correct useof1anguage andgrammar are important,of course,but don,t becomeoverly fixated on eloquence for eloquence s sake；concentrate onbeing distinctand real.People wantreal,people respectreal,people followreal.
4.Be visible.Visibility isabout lettingyour keystakeholders geta feelfor whoyou areand what you care about.Don,t hidebehind acomputer andonly interactwith peopleelectronically--see themface toface andvoice tovoice,and interactwith themin areal,substantial way.In to,dsyenvironment,where people are oftenburned out,it,s importantfor employeesto have a personal connection with you andthework you believe in.Show the people thatwork foryou that you,re engagedand thatyou careabout themand theirwork.
5.Listen with your eyes as well as your ears.Effective communicationisatwo-way process,and goodleaders knowhow to ask goodquestions,and then]listen withboth theireyes and theirears.Because you are in a positionof authority,others maybere luctantto express their realopinions toyou directly.You won，t alwaysget directfeedback,so you need toalso be able toread between the lines and look for the non-verbal cues.
26.Communication andleadership don,t alwaysgo hand in hand.F
27.The say-do gaphappens whenpeople misunderstand theirleader,s intention.F
28.Using technical jargon makesa leaderconvine ing.F
29.Communicating sincerelyis alwaysthe best.T
30.Observation isas importantas communication when you wantto know what people really think.T
四、写作共20分
31.题根据写作要求，写出一篇作文Write atleast100words aboutan eventbased on the followinginformation.You mayneedthe5Ws and1H elements,/who/when/where why/what andhow备注翻译根据以下信息，写出至少100个单词来描述-一个事件您可能需要5WS和1H元素（/谁/何时/在哪里为什么/什么和如何）Ti tanic31May1911She waslaunched Thelargest ship afloat:wilh agross tonnage of
16.328tons10April19121BH iden voyagefiin SouthHiuptonHi\N Yorkhi tan icebergsbad1y2227passengers andcrew onboardAt11:tOp.m.on Sundaydanuiged14Apri11912At220m,on Mondaysank1522were drowned15April1912705escaped At dawn on15April1912Some o!he su-vivors wereThe unard1inor Carpathinheard thewj repicked upless distress calls答Titanic waslaunched on31May1911and sailedon hervoyage fromSouthampton toNewYork,via Cherbourgand Queenstown,on10April
1912.With agross tonnageof46,328tons,she wasthe largest ship afloat；（882feet long,92feet wide,8decks risingto theheightof an11-storey building.）Four daysand seventeenhours afterthe voyagebegan,at11:40p.m.onSunday14April,she hitan icebergand wasbadly damaged.Two hoursand fortyminuteslater shesank.Of the2227passengers andcrew,705escaped intwenty lifeboatsand rafts；including hermaster,Captain EdwardSmith.At dawnon15April theCunard liner Carpathia,having heardthe Titanic，s wireless distresscalls58miles away,arrived at the sceneandbegan picking up survivors.题库
四一、交际用语（每小题2分，共10分）1-5题:选择正确的语句完成下面对话，并将答案序号写在答题纸上
1.―*Terribly sorry to interrupt,but mayI useyour dictionary—k Yes,A.of course.B.it doesn,t matter.C.no hurry.
2.-,Do youmind ifI usevouchers tospend in a restaurantA.Yes,please.B.Not atall.Goa head.C.No,thank you.
3.-1think Ihave madea greatmistake.A.I don,t thinkso.You reallymade anerror.B.I don,t thinkso.Its reallyterrible.C.1dont thinkso.It,snotyour fault.
4.-*Id like to have this film developed.A.What，s itB.May Ihelp youC.What doyou want
5.-*Jack,rdlike tohave youropinions aboutmy writtenreport.-But Ihave onesuggestion.A.That sagoodidea.B.You aretoo modest.C.It looksfine tome.
二、词汇与结构（每小题2分，共30分）6-20题阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上
6.1would recommend thatyou_on followingthrough withprojects.A.worked B.work C.would work
7.The HumanResource ManagingDepartment atHonda isgiven specificinstruct!onsemploy the best possible workers.A.how to
8.In spiteof
9.Due to
9._clearly communicatewith andactively listento employeesis essentialto improvetheir performance.A.Be able to B.Being ableC Beingableto
10.I believethat Ihave alot tocontribute a team environment,and amcomfortablein bothleadership andplayer roles.A.toB.with C.for
11.Compared_English,Chinese isgenerally believedto bemore difficulttolearn.A.with B.from C.against
12.the importanceof English,we shouldput moreeffort intoit andtry tolearn itwell.A.Gave B.Giving C.Given
13.on thehilltop,you couldenjoy the scenery of the citybathed in the sun.A.Standing B.Stand c.Stood
14.There isno_thefactthatheisthebeststudentin theclass.A.deny B.denies C.denying
15.Her desirefor the_of abeautiful townreina ined.A.create B.creation B.on whatto C.on how to
8.Creativity,especially_which takesplace acrossdepartmental boundaries,is likelyto sufferhugely asteam synergyslips.
1.that
8.those c./
9.Companies areinterestedin yoursoft skillsthey are in your hardskills.A.so...that...B.as..,as...C.not.,,until.
10.The majorityof theseteam challenges_anywhere.A.can deliverB.are deliveredC.can bedelivered
11.The demandsand requirementsplaced on the CEOof Sonyare differentfromon themanager of your localWendys restaurant.A.these B.those C.which
12.Who wasthe meeting A.chairing B.leading C.charging
13.What you need todo is to keepthings shortand sweet,just the.A.questions B.topics C.highlights
14.Supervisors should_their employeesin two-way communicationso thatunderstandingtakes place.A enableB engagec.encourage
15.Even thebest continuallyseek waystotheir skills.A.sharp B.Sharpener C.sharpen
16.Current opinionamong politiciansis that she is-,stands forher principles.A.encourage B.courage C.courageous
17.Good work_good pay.A.deserves B.requests C.deserts
18.At arough,we willtake anotherfour weeksto finishthis plan.A.value B.estimate C.account
19.To buildthe reservoir（水库），thousands of people have to be_A.relocated B.repeated C.reopened
20.We needcommunication skills*listen carefully,think beforeyou speakand manageconflicts diplomatically.A.outstanding B.plain C.General
三、阅读理解（每小题4分，共40分）21-25题阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上Passage1If there,s oneword thatcaptures theessenceof what isoccurring in the worldtoday,its“change.Downsizing,reorganizing,and cutting costs,are nowthe normfor survival.Noindustry is exempt.Even themost conservativeinstitutions areundergoing significantchangejust tosurvive.Change managementhas alwaysbeen anissue ofdebate amongstscholars；how canemployerscreate suitableconditions fora successfulchange processAnd what can employees doto getthrough itTips fordealing withchange in the workplace.•Make yourselfaware that change happensit happensin personallife,it happensin yourprofessional life.You cannot livein thepast,so denyingthat changecould occuronly makesthings more complicated foryou.,Stay alertinthe workplaceknow what is happeningaround you.When youcome acrossclues that hintchange ison the way,acknowledge them!,Maintain opencommunication channels；Don t layback andexpect thingsto pass youbysmoothly.You needto getacquainted withthe occurringchanges.Seek moredetails fromyourmanagement andpeers tofor manaccurate understandingofthematter.Be transparentand honestaboutyour fearsdealing withthe unknownis oftenresented anddaunting.Make thepictureas clearas youcan.Assess yourselfChangeisatimewhenone,sconfidenceaboutone,sskillsand capabilitiesgetsshaky.Recognize yourstrengths andwhere you could bringthem intoplay.At thesame time,stay awareof yourdevelopmental areasand workon improvingthose.,Don，t bestiffIt willmake thechange processmuch harderif youare rigid.Be flexibleenoughto lookat thedifferent anglesofthechange andsee where you could apply yourz，existing z，skills andknowledge,and whatnews skillsyou needto acquire.Stay optimisticKeepapositiveattitudeanddon,tletyourselfdrowninuncertainty.Involveyourself inthe new process；locate yourselfproperly inthe newscenario.Adjust!〃You can,t getto thetop ofEverest byjumping upthe mountain.You getto themountaintopby takingincremental steps.Step bystep,you getto thegoal”,says RobinSharma,one ofthe world,s most-sought-after leadershipand personalsuccess experts.
21.Enterprises carryoutdownsizing,reorganizing and cutting costsin orderto_A.cut downon thenumber ofworkers B.reshuffle the organization C.survive
22.“No industryis exemptz/means_A.No industryis anexception B.No industryis anexampleC.Not everyindustry canbe exempted
23.The followingquestions areoften discussedamong scholarsEXCEPT-.A.How canbosses createfavorable conditionsfor changeB.How canproductivity beincreased C.What canworkers doto getthrough change
24.How manysuggestions doesthe authorput forwardA.4B.5C.
625.From thepassage,we knowthat RobinSharma is_A.an experton leadership,and personalsuccess B.a greatleader C.someone wholikes toplay thegame ofHide andSeek26-30题:请根据短文内容判断给出的语句是否正确，正确的写打”，错误的写“P”，并将答案写在答题纸上Passage2It snosecretthatgoodleaders arealsogoodcommunicators.Indeed,communication andleadershipare inextricablytied.How canyou galvanize,inspire orguide othersif youdon,communicateinaclear,credible andauthentic wayHere are5essent ialcomniunicat ionpracticesof effectiveleaders1Mind thesay-do gap.Trust isthe bedrockofeffectiveleadership-your behavioris yoursingle greatestmode ofcommunication,and itmust becongruent withwhatyousay.If youractionsdon,t alignwith yourwords,youarestoring uptrouble for the future.2Make thecomplex simple.Effective leadersdistill complexthoughts andstrategies intosimple,memorable termsthat colleagues andcus tomerscangraspandactupon,The mostimportantthing istoclarifywhatyou wantto say,lookout fortechnicaljargonand avoidbus inessspeak,which addcomplexity.Say whatyou meanin asfew wordsas possible.3Find yourown voice.Use languagethatsdistinctlyyourown；let yourvalues comethroughin yourcommunication,Correct useof languageand gramnarareimportant,of course,but don，tbecome overlyfixatedoneloquenceforeloquencessake；concentrate onbeing distinctandreal.People wantreal,people respectreal,people followreal.4Be visible.Visibility isabout lettingyour keystakeholders geta feelfor whoyouare and whatyou careabout.Dont hidebehind acomputer andonly interactwith peopleelectronically-see themface toface andvoice tovoice,and interactwith theminareal,substantial way.In todays environment,where peopleareoftenburned out,it,s importantforemployees tohaveapersonalconnectionwithyouandtheworkyoubelievein.Show thepeople thatwork foryou thatyou,re engagedandthatyoucareabout themandtheirwork.5Listen withyoureyesaswell as yourears.Effective communicationisatwo-way process,and goodleaders knowhow toask goodquestions,and thenlisten withboth theireyes andtheirears.Because youareina positionof authority,others maybereluctant toexpresstheirrealopinions toyou directly.You won，t alwaysget directfeedback,so youneedtoalso beableto read betweenthelinesandlookforthenon-verbal cues.
26.Communication andleadership dont alwaysgo handin hand.\:
27.The say-do gaphappens whenpeople misunderstand theirleader sintention.F
28.Using technicaljargon makesa leaderconv incing.F
29.Communicating sincerelyis alwaysthebest.T
30.Observation isas importantas communicationwhenyouwanttoknow whatpeoplereallythink.T
四、写作共20分
31.题根据写作要求，写出一篇作文Write atleast100words aboutan eventbased on the followinginformation.You mayneedthe5Ws and1H elements,/who/when/where why/what andhow备注翻译根据以下信息，写出至少100个单词来描述--个事件您可能需要5WS和1H元素/谁/何时/在哪里为什么/什么和如何Titanic31May1911She vaslaunched Thelargestshipafloat:wi Ih.t grosstounitgc ol
16.3281oris，10April1912mi iden voyage from Soulhamptont»York At11!0p.m.on hitan icebergbudly2227passengers andcrew onboardSunday1!damaged April1912At220II.m.on sank1522were drowned；Monday15April1912705escaped Atdiiwn on15April Sonw*ofthevivors werrThe unnrdlinerCarpathiaheard!he1912picked upwireless distresscalls答•Titanic waslaunched on31May1911and sailedon hervoyagefromSouthampton toNewYork,via Cherbourgand Queenstown,on10April
1912.With agross tonnageof46,328tons,she wasthe largestshipafloat；882feet long,92feet wide,8decks risingto theheightof anll-storey building.Four daysand seventeenhours afterthe voyagebegan,at11:40p.m.onSunday14April,she hitan icebergand wasbadly damaged.Two hoursand fortyminuteslater shesank.Of the2227passengers andcrew,705escaped intwenty lifeboatsand rafts；including hermaster,Captain EdwardSmith.Atdawnon15April theCunard linerCarpathia,having heardthe Titanicswirelessdistresscalls58miles away,arrived at thesceneandbegan pickingup survivors.题库
五一、交际用语每小题2分，共10分1-5题:选择正确的语句完成下面对话，并将答案序号写在答题纸上
1.—i Thisproject istoo bigfor meto finishon time.A.Please domea favor.B.You mayask forhelp.C.Ill give youa hand.
2.-r dlikeawake-upcallat700a・m.,please!一K,A-you willcertainly makeitB.1’11make sureyou get oneC.just dowhatyoulike
3.—i Terriblysorrytointerrupt,but mayI useyour dictionary_*Yes,A.of courseB.it doesn,t matterc.no hurry
4.-1think1have madea greatmistake.A.I don，t thinkso,You reallymade anerror.B.1don,t thinkso.Its reallyterrible.c.I don，t thinkso.Its notyour fault.
5.-rdliketohavethisfilmdeveloped.A.Whats itB.May1help youC.what doyouwant
二、词汇与结构每小题2分，共30分6-20题阅读下而的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上
6.there issmoke,there isfire.A.If B.When C.Where
7.The HumanResource ManagingDepartment atHonda isgiven specificinstructions.employthe bestpossibleworkers.A.howtoB.on whatto C.on howto
8.Creativity,especially_which takesplace acrossdepartmental boundaries,is likelyto sufferhugely asteam synergyslips.A.that B.those C./
9.On hearingthe newsofthe major exam again.the girlburst intotears.A.her havingfailed B.she failedC.her beingfailed
10.It isthrough enthusiasmand quietintensitywe transformcreativity andvision into thetechnologies.A.that B./C.which
11.I wouldrecommendthatyou_on followingthrough withprojects.A.worked B.work C.would work
12.-the importanceof English,we shouldput moreeffort intoit andtry tolearn itwell.A.Gave B.Giving C.Given
13.He willwrite tome assoon ashe_home.A.will havereturned B.returns C.will return
14.Linda walkedat thehead,by hercolleagues.A.followed B.following C.to follow
15.we can，t competein termsof size,I dobelieve wehold anadvantage interms ofdedicationto customerservice.A.Therefore B.But C.Although
16.Weve askedthe designerswe usedbefore to_up withsome designsfor us.A.come B.hurry C.get
17.An agreementwas reachedonthe_of mutualrespect andmutual interest.A.basic B.base C.basis
18.All the_guests areseated inthe frontrow.A.distinguishing B.extinguishing C.distinguished
19.Please ask the solicitorwhat his_would beto take the caseto court.A.fare B.fee C.salary
20.You can，t_to sitback_even thoughit mightbe tempting.A.afford B.stand C.willing
三、阅读理解（每小题4分，共40分）21-25题:阅读下列短文，从A、B.C三个选项中选出-一个正确答案，并将答案序号写在答题纸上Passage1If theres oneword thatcaptures theessence ofwhatisoccurring inthe worldtoday,it sachange.〃Downsizing,reorganizing,andcuttingcosts,are nowthe normfor survival.Noindustry isexempt.Even themost conservativeinstitutions areundergoing significantchangejust tosurvive.Change managementhas alwaysbeen anissue ofdebate amongstscholarshow canemployerscreate suitableconditionsfora successfulchange processAndwhatcan employeesdoto getthrough itTips fordealing withchange intheworkplace.,Make yourselfaware thatchange happensit happensin personallife,it happensinyourprofessionallife.You cannot liveinthepast,so denyingthatchangecould occuronly makesthingsmorecomplicatedforyou.,Stay alertintheworkplaceknow whatis happeningaround you.When youcome acrosscluesthat hintchange isonthe way,acknowledge them!,Maintain opencommunication channelsDon,t layback andexpect thingsto passyou bysmoothly.You needto getacquainted withthe occurringchanges.Seek moredetails fromyourmanagement andpeers tofor manaccurate understandingofthematter.Be transparentand honestaboutyour fears-dealing withthe unknownis oftenresented anddaunting.Make thepictureas clearasyoucan.,Assess yourself*Changei satimewhenone,sconfidenceaboutone,sskillsand capabilitiesgetsshaky.Recognize yourstrengths andwhere youcould bringthem intoplay.At thesame time,stay awareof yourdevelopmental areasand workon improvingthose.,Don,tbestiffIt willmake thechange processmuch harderif youare rigid.Be flexibleenoughto lookatthedifferent anglesofthechange andsee whereyoucouldapplyyour“existing”skills andknowledge,and whatnews skillsyouneedto acquire.,Stay optimisticKeepapositiveatti tudeanddon,tletyoursel fdrowninuncertainty.Involve yourselfinthe newprocess；locate yourselfproperly inthe newscenario.Adjust!”You cantget to thetopofEverest byjumping upthemountain.You getto themountaintop bytakingincremental steps.Step bystep,you getto thegoal”,says RobinSharma,one oftheworld,smost-soughtafter leadershipand personalsuccess experts.
21.Enterprises carryoutdownsizing,reorganizing andcuttingcostsin orderto_A.survive B.cut downonthenumber ofworkers C.reshuffle the organization
22.“No industryisexempt〃means_A.No industryis anexample B.No industryis anexcept ionC.Not everyindustry canbe exempted
23.The followingquestions areoften discussedamong scholarsEXCEPT_A.How canbosses createfavorable conditionsfor changeB.How canproductivity beincreased C.What canworkers doto getthrough change
24.How manysuggestions doesthe authorput forwardA.4B.5C.
625.From thepassage,we knowthat RobinSharma is_.A.an experton leadership,and personalsuccess B.a greatleader C.someone wholikes toplay thegame ofHide andSeek26-30题:请根据短文内容判断给出的语句是否正确，正确的写“广,错误的写,并将答案写在答题纸上Passage2In competitivemarkets,1eadersareunder increasedpressure tomaintain a positive workculture.A positivework culturecultivates greater employee satisfaction；greateremployeesatisfaction contributestohi gher performance；higherperformance impactsimproved clientoutcomes；improved clientoutcomes contributeto serviceexcellence.Positive work cultures arebuilt overtimeand needconstant attention.Such culturesaredependent on leadership visionand values.An effectiveleader setsthe tonefortheteam,encourages a positive workplace cul tureandisable tobring aboutcultural change.Workplace cultureis madeup ofthe sharedatti tudes,beliefs,behaviors,values andexpectat ionsC.created
16.Every timeI triedtosaysomething,he would_to somethingelse.A.move offB.move onC.move over
17.To buildthe reservoir（水库），thousands ofpeople have to be_•A.relocated B.Repeated C.reopened
18.Good workgood pay.A.deserves B.requests C.deserts
19.At arough-,we willtake anotherfour weeksto finishthis plan.A.value B.estimate C.account
20.Even thebest continuallyseek waysto_their skills.A.sharp B.sharpener C.sharpen
三、阅读理解（每小题4分，共40分）21-25题:阅读下列短文，从A、B、C三个选项中选出一一个正确答案，并将答案序号写在答题纸上Passage1If there,s oneword thatcaptures theessence ofwhatisoccurringintheworldtoday,it s〃change•Downsizing,reorganizing,andcuttingcosts,are nowthe normfor survival.Noindustry sexempt-Even themost conservativeinstitutions areundergoing significantchange justtosurvive..Change managementhas alwaysbeen anissue ofdebate amougstscholars*how canemployers createsuitableconditionsforasuccessfulchange processAndwhatcanemployeesdoto getthroughitTipsfordealing withchangeintheworkplace.,Make yourselfaware thatchange happens*it happensin personallife,it happensinyourthat influencethewaypeople workintheworkplace.It is“thewaywe dothingsaround here”Some cultural aspectsare understoodby alland areobvious suchas turningup forwok ontime,while othersmaybe“unwritten rulesv thatare notso obviousfor examplehow personalissues areresolved withwork colleagues.Many factorsthat influencewhether a workplace hasapositiveoutlook arewithin thecontrolofpeoplewho workinaworkplace.There arealso factorsout oftheir control,suchas slumpsin globalprices ora changein demandand supply.The companycan,however,controlhow theyrespondto these factors.Those companiesthat docreate positiveworkplace environments developa reputationintheir communityas beinggood towork for“and havea competitiveedge.Not onlyare thesecompaniesmore ableto attractand retainpeople,they tendto bemore stableas theyproactively dealwith issuesand adaptto change.Teams workbest whentheyareclear aboutwhatisexpected of them.They aremore abletodeal withdifficult issuesiftheyfeel the values ofthe organizationare supportiveofthem.For aworkplace culture to be positive,the directionand actionsofthe business mustbeconsistent withthe corevalues ofthepeopleintheworkplace.The peoplemust trusteachother andbeableto openlyexpress andexchange ideas.Working throughthese stepswill helpwith developingapositivebusiness culture.
26.A positiveworkculturewill giveworkers moresat isfaction.T
27.Positive cultureshavealot todo withleadership visionand values.T
28.The directionand actionsforthebusiness mustdiffer fromthe corevalues ofthe employeesin order foraworkplaceculturetobepositive.F
29.In competitivemarkets,leaders areunder moreand morepressure tokeep apositive workculture.T
30.Positive workculture canbe builtinashort periodof time.F
四、写作共20分
31..根据要求写作文.Write atleast120words aboutan eventcausedbydifferent underslandings ofthe workplaceculture.You mayneedtoinclude the5Ws andHI elements.Who/When/Where/^Vhy/What andHow.备注翻译写至少120字的关于因对职场文化的不同理解而引起的事件您可能需要包括5W和1H元素（谁/何时/何地/为什么/什么和如何）答In ChineseandWesternworkplacecultures,the understandingofworkis significantlydifferent.Foreign companiesgenerally believethat hiringanemployeeistowork forhim andearnmoney forhimself,so treatemployees well；while Chinesebosses generallythink,，z Ihiresomeone andtake mysalary,so Ihavetolistentome.,work forme.〃This differentunderstandingofthenature ofwork maylead tocompletely differentwork attitudesforemployees atwork.professionallife.You cannot liveinthepast,so denyingthatchangecould occuronly makesthingsmorecomplicatedforyou.,Stay alertintheworkplaceknowwhatis happeningaround you.When youcome acrossc luesthathintchangeisontheway,acknowledge them!,Maintain opencomunicat ionchannels*Don，tlaybackandexpectthingstopassyou bysmoothly.You needtogetacquainted withthe occurringchanges.Seek moredetails fromyour managementandpeerstoformanaccurateunderstandingofthematter.Be transparentand honestaboutyourfearsdealingwiththe unknownis oftenresented anddaunting.Make thepicture asclearasyoucan.•Assess yourselfChange!sat imeshenone,sconfi denceaboutone,sskill sandcapabilitiesgetsshaky.Recognize yourstrengths andwhereyoucould bringthem intoplay.At thesame time,stay awareofyourdeve lopmentalareasandworkoninproving those.Don,tbestiffIt willmakethechangeprocessmuchharderifyouarerigid.Be flexibleenoughtolookatthedifferentanglesofthechangeandseewhereyoucouldapplyyour“existing“skills andknowledge,andwhatnevs skillsyouneedto acquire.,Stay optimistic*Keepapositiveal1i tudeanddon,tletyoursel fdrowninuncertainty.Involve yourselfinthenewprocess；locate yourselfproperly inthenewscenario.Adjust!”You can，t gettothetopofEverestbyjumpingupthemountain.You gettothemountaintop bytakingincrementalsteps.Step bystep,you gettothegoal”,says RobinSharma,one oftheworlds most-sought afterleadershipand personalsuccessexperts.
21.Enterprises carryoutdownsizing,reorganizing andcuttingcostsinorderto_A-survive B.cut downonthenumber ofworkers C.reshuffle theorganizat ion
22.“No industryisexempt〃means_A.No industryis anexample B・Noindustryisanexcept ionC・Not everyindustry canbe exempted
23.The followingquestions areoften discussedamong scholarsEXCEPT.A.How canbosses createfavorable conditionsfor changeB.How canproductivity beincreased C・What canworkers dotogetthrough change
24.How manysuggestions doesthe authorput forwardA.
4.B.5C.
625.From thepassage,we knowthat RobinSharma isA.an expertonleadership,andpersona1success B.a greatleader C.someone wholikes toplay thegame ofHide andSeek26-30题:请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上Passage2When Jack Welch,the Chairmanand CEOat GeneralElectric（GE）retired in2001,he couldlook backata very successfulcareer.He becameCE0inl981atthe ageof
45.At thattime,GE hadaverycomplex organizationalstructure withcons iderablybureaucratic rules.One ofhis firstchanges was to initiatea strategyformulation processwiththeguideline thateach ofthe businesses should benumber lor2intheirrespective areas.If thiswas not the case,managers hadthe optionsof fixingthe problem,selling theirparticular business,or closingit.In aneffort tostreamline theorganization,Welch removedthe sectorlevel andeliminated thousands of salariedand hourlyemployee positions.The restructuringwas followedby changingtheorganizational culture andthe managerial styles of GE,s managers.One suchprogram wasthe Work-----------------------------Out（群策群力）.Groups ofmanagerswereassembled toshare theirviews openlyin three-*day sessions.At thebeginning ofthemeetings,the superiorpresented thechallenges forhis orher organizational unit.Then thesuper iorhad toleave,requesting thegroups tofind solutionstotheproblems.Facilitators（会议主持人）helped thesedi scussions.On the last day,the superiorwas presentedwith proposedsolutions.He orshe thenhad threechoices*to acceptthe proposal,not toaccept it,or tocollect moreinformation.This processput greatpressure onthe superiorto makedecisions.Another programto improveeffectiveness andefficiency was Best Practices.The aimwastolearn fromother companieshow theyobtained customersatisfaction,howtheyrelated totheir suppliers,andinwhat waysthey developednew products.This helpedthe GEpeople tofocus onthe processesin theiroperations thatwould improvethecompany，s performance.Jack Welchwas personallyinvolved indeveloping managersat GEs trainingcenter inCrotonville.Leaders,Welch suggested,are notonly thosewho achieveresults butalso thosewho sharethevaluesofthecompany.
26.Jack Welchretired attheageof
65.T
27.JackWelchinsisted thateach ofthebusinessesshouldbeat leastnumber3in theirrespective area.F
28.If thebusiness couldnotmeetWelch，s changerequirements,its managerhad3choices.T
29.The restructuring wentbefore changingtheorganizational cultureandthemanagerialstylesofGE，s managers.T
30.The WorkOutlasted aweek.F
31.根据要求写作文了解会议日程的主要内容，根据所给信息制定会议日程安排The structureofameeting agenda1Title ofthe meeting2Time ofthe meeting.3Place ofthe meeting4People whowill attendthe meting09:0009;4010:0510:2012:00Soft telJi nJinng OrientalHotel Arrivalregist rntion pickingup meeting kitsExhibi torDay Onet TheHirst Participants Meeting of Expoexposi tion,
210.Shanghai ChinaReport ontheorganizationol structure and preparatory progress of Expo Tenbreak15m.2F EntranceWednesday.Oct.20*2008hatching Expoimage video/fi Work lunch buffetMeeting AgendaThe FirstParticipantsMeetingofExpoexposition,2010,Shanghai,China Wednesday,Oct.20,2008Day OneSofitel JinJiang OrientalHotel Exhibitor0900Arrival,registration,pickingupmeeting kits0940Watching Expoimage video/film10m1005Tea break15m2F Entrance1020Report onthe organizationalstructureandpreparatoryprogressofExpo1200Worklunch（buffet）题库
二一、交际用语（每小题2分，共10分）1-5题:选择正确的语句完成下而对话，并将答案序号写在答题纸上
1.-*Is itpossible foryou toworkout theplan tonightA.r11do that.B.I thinkso.c.I’d loveto.
2.一How didyour meetinggo yesterday-,actually,it wasreally frustrating.A.Not sogoodB.Very goodC.Nothing special
3.-I thinkthings havebeenabit difficultfor usthe lastcouple ofin onths._*_weve beenworking hard,but stillgetting behind.A.You，re right.B.I’mafraid.C.I don,t thinkso.
4.-1Will youhelp mearrange ameeting withMr.Brown,please-A.No,no way.B.No,I can,tC.Sorry Icant・1haveto finish myproject rightnow.
5.~~*You，d betternot pushyourself toohard.You canasktheteam andlisten.A.You areright.B.No,we can.tdothat.C.1think itwill killour time.
二、词汇与结构（每小题2分，共30分）6-20题阅读下而的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上
6.The teamcreates anenvironment_peoplearecomfortable incommunicating,advocating positions,and takingaction.A.that B.Which C.in which
7.If Itakethetime totalk withmy manageratthebeginning ofa project,we offtoa greatstart onthesamepage.A.cangetB.have gotC.get
8.They havecometothe conclusion,this winterwillbeeven colderthan before.A.that B.for C.which
9.On hearingthe newsofthemajorexamagain,the girlburst intotears.A.her havingfailed B.she failedC.her beingfailed
10.The reasonhe wasabsent fromclass yesterdaywas thathe wasill andhospitalized.A.for B.why C.that
11.In highschool,I amequally comfortable_asamember ofateamand independently.A.toworkB.working C.work k
12.一Who shouldberesponsible forthe accidentA.The boss,nottheworkers.They justcarried outthe order_A-as aretold B.as toldC.as theytold
13.My leathershoes costme_thelastpairs1bought.A.three timesasB.three timeas C.three timesas muchas
14.Without humanresources,no organizationcanthe ground,let alonedo businessand makeprofits.A.get offB.gel upC.geton
15.Wewith achievement.A.done B.are obsessedC.catch up
16.Current opinionamong politiciansis thatshe is_,stands forher principles.A.encourage B.courage C.courageous
17.Good workgoodpay.A.deserves B.Requests C.deserts
18.At arough_,we willtake anotherfour weekstofinishthis plan.A.value B.estimate C.account
19.To buildthe reservoir（水库），thousandsofpeople havetobe_A.relocated B.Repeated C.reopened
20.We need_comm unicationskillslisten carefully,think beforeyou speakand manageconflicts diplomatically.A.outstanding B.plain C.general
三、阅读理解（每小题4分，共40分）21-25题:阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上Passage1The meaningofcommunicationgoes alot deeperthan peopleoften think.Communicat ionsabout conceiving,sending,receiving,and interpretingmessages aswellasconf irmingreception ofthese messages.A failureat anypoint inthis chaincan resultin ineffectivecomniunication.Ineffective communicationcanbedi sastrous.There isa famousstory ofa BritishArmyCommander whosent themessage“Send reinforcements,we,re goingto advance.〃backtohis CommandCenter,through alongchain ofsubordinates.Then themessage finally reachedthe CommandCenter,it had〃mutated〃to become“Send threeand fourpence,we,re goingtoadance.The reinforcementsnever。
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