文本内容:
商务口语怎样投诉星级典句第一句Mr.Smith,Id liketo makea formalcomplaintl.史密斯先生,我要正式向您投诉A:Mr.Smith,Id liketo makea formalcomplaint.史密斯先生,我要正式向您投诉B:Oh,whats that噢,怎么了?A:Things arein amess.事情是一团糟B:Can youtell mewhats happening您能告诉我到底发生了什么吗?第二句We didn,t receive the same quantity of goods as we mentionedin the agreement.我们没有收到协议中规定数量的货物A:We didntreceivethesamequantityofgoodsaswementioned intheagreement.我们没有收到协议中规定数量的货物B:I amsorry.There seemsto bea probleminthesystem.很抱歉可能是程序出了问题A:Could youlook intothis您能调查一下吗?B:Yes.I willfind outwho isin chargeof this.当然我要调查一下是谁负责这项事务其他表达法Something hasgone wrongsomewhere.某个地方出现问题了Whats goingto怎么了?发言时不可长篇大论,滔滔不绝(原则上以3分钟为限)不可从头到尾沉默到底不可采用不正确的资料。